Follow Along For Problem‐Free Online Payments
Payment rules and penalties are governed by your signed lease agreement and community policies. If you have questions about how a late fee is applied or how a payment was posted, contact our Front Office team for clarification.
Set Yourself Up For Success
To make checkout fast and avoid errors, please have the following ready:
- Your PayLease login information.
- Your preferred payment method.
- Enough available funds to cover the full amount due.
- A way to save your confirmation number or receipt after payment is submitted.
Top 5 Quick Payment Questions
After you submit a payment, it may take time to appear on your resident ledger depending on PayLease processing and your financial institution. Keep your receipt as proof of payment. If your balance does not update within a reasonable window, contact our Front Office team and include your confirmation details.
- Why Was My Payment Declined?
Most declined payments are caused by insufficient available funds, bank verification issues, or incorrect payment details. Confirm your information, ensure funds are available, and try again. - I Paid. Why Does My Balance Still Show Due?
Processing and posting can take time. Save your receipt, then check back later. If it still has not updated, contact the Front Office team with your confirmation details. - Can I Pay With A Card Or Bank Account?
Payment options can vary by account setup. Log in to PayLease to view the methods available for your account. - Can I Set Up Recurring Payments?
If AutoPay is available for your PayLease account, you will see the option after logging in. - What If I Cannot Access The Portal At All?
Try the troubleshooting steps below first. If you still cannot complete payment, contact PayLease support, then notify our Front Office team so we are aware of the issue.
Troubleshooting Technical Difficulties
Paying by the due date is your responsibility, so we recommend paying a little early to avoid last‐minute issues. If the PayLease portal is not loading or processing correctly, clear your browser cache and try again. If the issue continues, switch to a different browser or device and repeat the steps.
Some issues are best handled by PayLease, while others require the Front Office team.
PayLease Support Is Best For:
- Login or password reset issues.
- Portal loading errors.
- Payment method or checkout errors.
Front Office Support Is Best For:
- Questions about your balance or resident ledger.
- Verifying whether a payment has posted.
- Questions about how payment policies apply to your account.